Terms & Conditions
These Terms govern purchases of downloadable digital products from Atoxor Limited. Products are sold to business customers only. These Terms explain your licence, permitted sharing, delivery, refunds and our respective responsibilities. Free resources have their own licences.
Version 2.0 | Effective date: 12 October 2026
1 About Atoxor and these Terms
1.1 Atoxor Limited, registered in England and Wales under company number 09115657, supplies the Products. Our registered office and correspondence address is The Old Bakery, 90 Camden Road, Tunbridge Wells, England, TN1 2QP. Contact us at info@atoxor.co.uk or through www.atoxor.co.uk.
1.2 These Terms apply to Products bought through our Website. Products are offered and sold only to Business Customers. By placing an Order, you confirm that you are buying for purposes relating to your trade, business, craft or profession and not as a Consumer.
1.3 We may decline or cancel an Order, and refund any payment, where we reasonably believe that the purchaser is a Consumer. If, despite this, a contract is made with a Consumer, nothing in these Terms excludes or limits any right or remedy that the Consumer has under mandatory law.
1.4 These Terms do not govern consultancy, training or other professional engagements, or software, platforms and subscriptions, which require separate terms. They do not govern the use of Free Resources, except to identify the separate arrangements in clause 3.
1.5 A separate written agreement expressly agreed by Atoxor and the Customer prevails to the extent it conflicts with these Terms. Nothing removes rights that applicable law does not permit the parties to exclude.
2 Definitions
2.1 Business Customer means a Customer that buys for purposes relating to its trade, business, craft or profession, including a sole trader acting in the course of business. Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
2.2 Customer, you and your mean the Business Customer buying a Product. If you order for an organisation, you confirm that you are authorised to bind that organisation, and you must identify it as the Customer at checkout.
2.3 Product means a downloadable digital product offered for sale through the Website, including the EUDR SOPs and bundles, Change Management SOP and Toolkit. Content means its procedures, text, diagrams, templates, workbooks, checklists and other supplied material. Version means the edition identified in the Product description and Order confirmation.
2.4 Order means your order for a Product. Website means www.atoxor.co.uk. Licence means the permissions in clause 5. Authorised Adviser means a contractor, consultant or professional adviser supporting the Customer as described in clause 5.4.
2.5 Operational Material means an individual form, questionnaire, register, checklist or template supplied with a Product, whether blank, completed or adapted, and a procedure extract reasonably needed to instruct a recipient. It does not mean an entire SOP, the complete Product or a collection that substantially substitutes for either.
2.6 Free Resource means material supplied without charge, including the PCF, CMA and Framework Deployment and Change Control procedure. Public Use Licence means the licence accompanying the particular Free Resource and edition.
3 Free resources and separate licences
3.1 Each Free Resource is governed by its accompanying Public Use Licence, including its permitted uses, attribution requirements, restrictions, disclaimers and governing law. These paid-product Terms do not supplement or override that licence.
3.2 Free availability does not mean unrestricted redistribution. Please consult the applicable licence before sharing, adapting or using a Free Resource in work for another organisation.
3.3 Personal data collected through resource requests, purchases and newsletter subscriptions is handled as explained in our Privacy Policy at www.atoxor.co.uk/privacy-policy. Newsletter subscription is separate from permission to use a resource.
4 Orders and payment
4.1 Before ordering, review the Product description, Version, scope, file formats, software requirements, licence scope, price and any expressly included support or updates. We supply the Product as described. Illustrative presentation may vary only where the change does not materially alter what was described.
4.2 Your Order is an offer to purchase. We accept it when we send the Order acceptance email. An automated payment receipt alone is not acceptance unless it expressly confirms acceptance. If we cannot accept an Order, we will notify you and refund any payment without undue delay.
4.3 Prices are shown exclusive of VAT. VAT at the applicable rate, and any other mandatory charges, are added and shown in the total payable before you confirm your Order. Tax treatment may depend on the transaction and the Customer's location.
4.4 At checkout, you will be asked to give the name of the purchasing organisation and to confirm that you are buying for business purposes. We may ask for reasonable information to verify this.
4.5 Payment is due when you order and is processed by the payment provider identified at checkout. We do not store your full payment-card details.
4.6 If we identify a pricing error before accepting your Order, we will explain it and ask whether you wish to order at the correct price or receive a refund. After acceptance, we will not change an agreed price without your agreement. Any rights concerning an obvious pricing mistake remain subject to applicable law.
4.7 Offers apply on the conditions and for the period stated when you order. Withdrawal of an offer does not affect an accepted Order. We provide confirmation of the contract, the applicable Terms and relevant Product information by email or attachment in a form you can retain.
5 Licence and permitted sharing
5.1 On payment, we grant a non-exclusive licence for the Customer's own internal organisational use of the purchased Version. The Licence continues unless ended under clause 13. Ownership of the Content is not transferred.
5.2 You may copy, store and print the Content; make it available to employees and officers; and tailor and integrate it into your internal procedures and document-control system. An adapted document must identify Atoxor as the source, identify the source Product and Version, and be marked as modified. This information may be recorded in its version-control page or document-control metadata. Do not imply that Atoxor has approved your adaptation.
5.3 The Licence covers only the purchasing legal entity. Group entities may provide support under clause 5.4 but may not deploy the Content for their own operations without a separate licence. Group or enterprise licences must identify the covered entities in a written agreement with Atoxor.
5.4 You may give Authorised Advisers, including a group shared-service provider, access reasonably necessary to support your permitted use. They must be bound by contractual or professional confidentiality obligations appropriate to the material, use it only for that purpose, and not reuse it for other clients or independent operations. They may make necessary working copies and adaptations. On ending their work they must return or delete operational copies, but may retain restricted copies required by law, professional duties or legitimate legal-record requirements. You must take reasonable steps to secure compliance and remain responsible for access and use you authorise.
5.5 You may issue Operational Material to suppliers, customers, service providers, insurers, auditors and certification bodies where reasonably necessary to support your due diligence, implementation, verification or assurance. This includes blank questionnaires for completion and records containing completed responses. The recipient may use, complete and retain that material for those purposes, but not resell it, publish it or use it as a standalone system for other customers.
5.6 Where necessary for your supply-chain activities, you may authorise a supplier or service provider to pass the minimum necessary Operational Material to its own relevant suppliers or service providers for the same limited purpose. Communicate the purpose and restrictions and obtain suitable confidentiality and limited-use obligations where reasonably practicable. This does not authorise cascading an entire SOP or Product. The specific permissions in clauses 5.5 and 5.6 prevail over the general redistribution restrictions for the material they expressly permit.
5.7 You may disclose original or adapted Content where required by law, a court or a competent authority, or reasonably requested by a competent authority in exercising its functions. You may disclose complete procedures to auditors, certification bodies and professional advisers under appropriate confidentiality duties for assessing your operations. No permission from the recipient is required where that would obstruct a legally required disclosure.
5.8 You may use a secure third-party business tool to store or tailor Content for your permitted use only where the provider is subject to appropriate confidentiality and security terms and does not use the Content for training general-purpose models or for its independent purposes. Do not place Content into publicly accessible repositories or AI services that permit such reuse. You remain responsible for the resulting adaptations.
5.9 Except as expressly permitted, you must not sell, sublicense, rent, publish or redistribute Content; provide it for another entity's independent deployment; or reproduce or adapt protected Content into a competing template, methodology, training product, software product or commercial resource supplied to others. You must not use Content to train a model for third-party use. These restrictions do not prevent your ordinary business from serving customers using procedures you have legitimately implemented, or independent development that does not copy or adapt protected Content.
5.10 Retain existing copyright and source notices in unadapted copies. Adapted copies may use your branding subject to clause 5.2. Atoxor names may be used for accurate attribution; our logos and branding may not be used as your own or to imply endorsement. All rights not expressly granted are reserved.
6 Delivery and access
6.1 Products are delivered digitally through the download arrangements described at checkout and in the Order acceptance email.
6.2 A download link may expire after 30 days. Save the files promptly. Link expiry does not end your Licence. Contact us if a link expires before you can download or if a file is inaccessible; we will provide reasonable assistance and reissue access where appropriate.
6.3 You need software compatible with the formats and material compatibility requirements disclosed before purchase. We do not promise compatibility with software not identified as supported. This does not excuse supplying a Product that fails to match its description.
6.4 Please report delivery or access problems promptly to info@atoxor.co.uk. If we cannot deliver as agreed within a reasonable period after notification, you may cancel the affected Product and receive a refund.
7 Versions and updates
7.1 Your purchase covers the Version identified before purchase and confirmed with the Order. Its regulatory reference date is identified in the Product description or linked version information available before purchase and in the supplied document.
7.2 Updates, support and maintenance are included only to the extent expressly stated at purchase or subsequently agreed. We will honour those commitments. Otherwise, we may publish later editions but are not obliged to maintain or continually update the purchased Version.
7.3 This clause does not excuse a defect or misleading description at supply. A later regulatory change alone does not mean that an accurately described, dated Product was defective when supplied.
8 Product defects and refunds
8.1 We undertake to use reasonable care and skill in preparing the Product and to supply it materially in accordance with its description. Tell us about material errors or failures. We will investigate and, where justified, correct or replace the affected Content within a reasonable time. If we cannot remedy a material failure within a reasonable time, you may terminate the affected purchase and receive a refund. These remedies do not exclude a claim for breach, subject to clause 12.
8.2 There is no change-of-mind refund after delivery unless expressly agreed in writing. This does not remove remedies for non-delivery, defects or other breach. Refund and support requests should be sent to info@atoxor.co.uk.
9 Regulatory position and AI assistance
9.1 Products provide operational and process guidance. They are not legal advice and do not create a consultancy or advisory engagement. Atoxor does not promise that using a Product will establish legal compliance, satisfy a regulator or secure an audit outcome.
9.2 Regulatory statements reflect the expressly identified reference date. Legislation, guidance, interpretation and enforcement practice may change. You remain responsible for determining your legal obligations, tailoring and approving procedures, implementation, evidence and decisions, and obtaining professional advice where appropriate.
9.3 Atoxor uses AI-assisted tools in research and development and reviews Products before release. AI assistance does not remove our obligations under these Terms. You should review suitability and accuracy in your operating context before implementation.
9.4 Products are prepared for the Customer. Where the Customer shares Content or Operational Material with any other person under clause 5, Atoxor accepts no responsibility to that person for its use of, or reliance on, that material. The Customer should make this clear when sharing.
10 Intellectual property
10.1 To the extent intellectual property rights subsist in the original Content, they are owned by Atoxor or its licensors. This includes protected human-authored contributions and protected selection, arrangement and adaptations made with AI assistance. We do not claim ownership of legislation, facts, ideas, public-domain material or third-party material merely because it appears in a Product. Identified third-party material remains subject to its applicable rights and conditions, disclosed where relevant before purchase.
10.2 You retain rights in your own data, original additions and independently developed material. Atoxor retains its existing rights in underlying Content. Incorporating Content into an adaptation does not transfer either party's existing rights; continued use of protected Atoxor Content remains subject to the Licence. Nothing gives Atoxor rights to your operational records or confidential information.
11 Confidentiality
11.1 Keep non-public Content confidential except for the disclosures permitted by clause 5, and use reasonable measures to prevent unauthorised access or reuse. This obligation does not prevent permitted internal deployment or operational communications.
11.2 It does not cover information lawfully known to you without restriction before disclosure, independently developed without using protected Content, lawfully received without restriction from another source, or publicly available other than through breach. It does not restrict general knowledge, skills or experience or legally required disclosure.
12 Liability
12.1 Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.
12.2 Subject to clause 12.1, Atoxor is not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: (a) loss of profits, revenue or sales; (b) loss of business, contracts or business opportunity; (c) loss of anticipated savings; (d) loss of goodwill or reputation; (e) regulatory fine, penalty, confiscation or other sanction imposed on the Customer; or (f) indirect or consequential loss.
12.3 Clause 12.2 does not exclude the reasonable direct costs of correcting or replacing defective Content, or other recoverable direct loss caused by our breach that does not fall within clause 12.2.
12.4 Subject to clause 12.1, Atoxor's aggregate liability in contract, tort (including negligence), breach of statutory duty or otherwise arising from an Order is limited to the total price paid or payable under that Order. A bundle counts as one Product at its bundle price; the cap is not reduced by allocating the price across individual files. Where a claim arises from more than one Order, the aggregate cap is the total price of the affected Orders, with no double recovery.
13 Ending the Licence
13.1 We may terminate the Licence by written notice for a material breach if, where capable of remedy, it is not remedied within 14 days after written notice explaining the breach and required remedy. For a material breach incapable of remedy, we may terminate by written notice explaining the grounds.
13.2 On termination, stop operational use of the affected Content and remove or replace it in active adaptations. Delete or destroy copies within your possession or control and take reasonable steps to stop authorised recipients' continuing operational use. Confirm compliance on reasonable request.
13.3 You and permitted recipients may retain historical completed records, copies required by law or professional duties, and restricted evidence needed to establish or defend legal claims. Routine backups may remain until overwritten through normal retention cycles if not restored for operational use. Retained Atoxor Content remains subject to confidentiality and may not be redeployed. You need not destroy your own independently created material.
13.4 Termination does not automatically entitle a Customer in breach to a refund. Accrued rights of either party remain unaffected. Clauses intended to survive, including intellectual property, confidentiality, liability, restricted retention and governing law, continue to apply.
14 Responsibility for misuse
14.1 The Customer is responsible for recoverable loss caused by its breach of the Licence or confidentiality obligations, including unauthorised access and use for which it is responsible under clause 5.4. Any claim remains subject to applicable legal rules on causation, remoteness and mitigation. There is no separate automatic indemnity for all losses or legal costs and no double recovery.
15 Personal data
15.1 We process personal data in accordance with applicable data-protection law and our Privacy Policy. Downloading a resource or purchasing a Product does not automatically subscribe you to marketing. Marketing preferences are handled separately.
15.2 Using the downloaded files does not require you to submit your completed records to Atoxor. If you send us material for support, remove unnecessary personal or sensitive information first. Additional services involving your data may require a separate agreement.
16 Events outside our reasonable control
16.1 Events outside our reasonable control may include natural disasters, war, government restrictions, and failures of third-party hosting, payment, telecommunications or internet services. If such an event delays performance, we will notify you as soon as reasonably practicable, take reasonable steps to limit its effects and resume performance. This does not excuse a failure caused by our own lack of reasonable care.
16.2 If delivery is materially delayed, contact us to agree a reasonable additional period. If we still cannot deliver within that period, you may cancel the undelivered Product and obtain a refund.
17 Changes to these Terms
17.1 The Terms agreed when an Order is accepted apply to that Order. We may publish new Terms for future Orders but will not retrospectively reduce existing rights without an express agreement. A new webpage or continued use alone does not replace an earlier contract.
18 General provisions
18.1 You may not transfer the Licence to another legal entity without our written agreement, except where applicable law provides otherwise. We may transfer our rights and obligations in connection with a business transfer if your contractual rights are preserved, and will notify you.
18.2 These Terms, the Product description, Order acceptance and any expressly agreed written variations record the agreement. Nothing in this clause excludes liability or remedies for misrepresentation. The specific Product description prevails on scope, Version and expressly promised updates.
18.3 If a provision is unenforceable, the remainder continues so far as legally possible. A delay in enforcing a right does not waive it. No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
18.4 Contractual notices may be sent to info@atoxor.co.uk and the Customer email supplied with the Order, or by post to a notified correspondence address. This does not restrict the rules for serving court proceedings.
18.5 We welcome feedback on our Products at info@atoxor.co.uk. Atoxor may use any feedback it receives to improve its products and resources without obligation to the person providing it.
19 Complaints and governing law
19.1 Contact info@atoxor.co.uk with an Order reference and the issue. We will seek to resolve disputes in good faith. Mediation may be agreed, but neither negotiation nor mediation prevents urgent relief or proceedings needed to preserve a limitation period.
19.2 These Terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.