System Administration Process Playbook

This detailed playbook provides IT professionals with a structured framework for managing system administration tasks within an organisation.
It includes:
– Step-by-Step Process Flow: Outlines key subprocesses—System Setup and Configuration, Performance Monitoring and Security, Backup Management, and Compliance and Audit. Each subprocess includes specific tasks, decision points, and error-handling procedures, ensuring smooth operation and maintenance of IT systems.
– RACI Framework: Clarifies roles and responsibilities within the system administration workflow, ensuring that IT managers, system administrators, quality assurance specialists, and end users are appropriately involved and accountable at each stage of the process.