Safety and Recall (GPSR) Process Playbook

This detailed playbook provides quality assurance managers, compliance officers, supply chain managers, and customer service teams with a structured framework for managing product safety and recall processes under the General Product Safety Regulation (GPSR).
It includes:
– Step-by-Step Process Flow: Outlines essential subprocesses such as Risk Monitoring and Documentation, Notification and Communication, Product Recall Execution, and Evaluation and Process Improvement. Each step provides clear actions, decision points, and mechanisms for ensuring product safety, effective recalls, and continuous improvement.
– RACI Framework: Clearly defines roles and responsibilities for each task within the safety and recall management process. It ensures that Safety Managers, Compliance Officers, Recall Coordinators, and Quality Improvement Specialists are accountable and engaged at every stage, promoting transparency, collaboration, and efficiency in managing product safety and recalls.