Process Management SOP

This detailed SOP provides process managers, quality analysts, business leaders, and operations teams with a structured framework for managing and optimising business processes effectively.
Key features include:
– Subprocesses and Process Flow: Divided into four essential subprocesses—Process Mapping, Process Evaluation, Process Improvement, and Process Review. These steps ensure a structured approach to defining, assessing, refining, and sustaining business processes for efficiency and consistency.
– Risk Management: Identifies potential risks such as inefficient workflows, compliance failures, and process bottlenecks. Mitigation strategies include stakeholder engagement, process optimisation techniques, and structured monitoring frameworks.
– Compliance and Regulatory Requirements: Ensures adherence to industry regulations and internal governance policies by integrating compliance checks within process management workflows.
– Key Performance Indicators (KPIs) and Controls: Defines KPIs such as process accuracy, evaluation effectiveness, and stakeholder satisfaction. Controls include structured process assessments, documentation management, and workflow monitoring to drive continuous improvement.
– RACI Framework: Outlines roles and responsibilities for Process Managers, Quality Analysts, Process Engineers, and Stakeholders, ensuring clear accountability and collaboration at every stage of process management.
– Systems Requirements: Specifies tools such as Process Mapping Software, Evaluation and Monitoring Systems, and Documentation Management Platforms to streamline and enhance process management.
– Appendices: Provides practical resources, including process mapping checklists, evaluation templates, stakeholder engagement tools, meeting terms of reference, and real-life case studies to support effective process management.