Online Marketplace Compliance (GPSR) SOP

This detailed SOP provides compliance officers, regulatory affairs specialists, and marketplace administrators with a structured framework for ensuring Online Marketplace Compliance (GPSR).
Key features include:
– Subprocesses and Process Flow: Includes four essential subprocesses—Product Compliance Verification, Seller Documentation Review, Regular Compliance Checks, and Cross-Border Compliance Management. Each subprocess ensures that products sold online meet safety and regulatory standards.
– Risk Management: Identifies potential risks such as misrepresentation of compliance documents, delays in verification, and technological failures. Mitigation strategies include rigorous documentation verification, streamlined compliance processes, and robust IT infrastructure with regular audits.
– Compliance and Regulatory Requirements: Ensures adherence to GPSR and local customs regulations by conducting regular compliance reviews, maintaining a regulatory repository, and implementing strict verification of seller-submitted documentation.
– Key Performance Indicators (KPIs) and Controls: Defines KPIs such as compliance verification timeliness and document accuracy rate. Controls include maintaining a regulatory repository, conducting regular audits, and establishing a feedback loop with sellers to ensure continuous compliance.
– RACI Framework: Clearly outlines responsibilities for roles such as Compliance Managers, Regulatory Affairs Specialists, Supplier Liaisons, and Data Analysts, ensuring effective coordination and accountability.
– Systems Requirements: Specifies tools like Compliance Management Systems, Certification Verification Systems, and Documentation Management Systems to streamline operations, maintain accurate records, and ensure regulatory adherence.
– Appendices: Provides practical resources, including checklists, email templates, meeting agendas, and case studies, to support consistent implementation and improve compliance processes.